Good to know
Policies
These are plain-language summaries so you know what to expect before booking. Your signed event contract contains the full terms and controls in every case.
Booking
Payments & retainers
- Standard retainer: 50% to secure the date.
- Events booked within 14 days: a rush fee may apply.
- Events booked within 7 days: full payment due.
- Remaining balance: due 48 hours before the event unless the proposal states otherwise.
- Projects over $4,000 may use a higher retainer or a custom payment schedule based on rentals, vendor commitments and production costs.
- Retainers are non-refundable. Date transfers and reschedules are subject to availability and the signed contract.
Accepted payment methods: Zelle and Apple Pay. Payment details are sent after your proposal or invoice is approved — they are never posted publicly.
Event terms
What to expect
Retainer / date reservation
Dates are not held without payment. Retainers are non-refundable because materials, planning time, rentals and vendor commitments may begin immediately after booking.
Final balance
Final balance is due 48 hours before the event unless otherwise stated on the invoice. Late payment may delay or cancel setup.
Rush bookings
Events booked within 14 days of the event may be subject to a rush fee. Events booked within 7 days require full payment.
Outdoor events
Outdoor decor is affected by heat, wind, rain, humidity and direct sunlight. Balloon appearance and longevity cannot be guaranteed outdoors. Client must provide required shelter or cover for the photo booth and any weather-sensitive equipment.
Weather / safety
If weather or site conditions create a safety risk, A Tru Event may pause, modify, relocate or stop installation and equipment operation. Weather-related refunds are not guaranteed; reschedule and credit eligibility follows the signed contract.
Venue access
Client is responsible for providing accurate access times, setup deadlines, parking and loading instructions, stairs and elevator information and venue restrictions. Additional labor or extended access caused by undisclosed conditions may be billed.
Stairs / difficult access
Stairs, long carries, no elevator, restricted loading, remote parking or unusually difficult access may require an additional labor or access fee.
Client-provided decor
If A Tru Event agrees to set up client-provided items, they must be complete, labeled and on-site by the agreed time. A Tru Event is not responsible for missing, damaged or defective client-supplied items.
Balloon materials
A Tru Event uses premium balloons for professional installations. Client-supplied or third-party balloons are not guaranteed and may be declined.
Rental items
Rental decor remains the property of A Tru Event or the applicable rental partner and must not be moved, damaged or removed from the venue without permission.
Breakdown / pickup
Breakdown and pickup windows are confirmed in advance. Venue or client must provide access at the agreed time. Delays may create additional charges.
Design changes
Final design is based on the approved proposal. Major changes after approval may change pricing and are subject to availability.
Color variation
Balloon and printed colors may vary slightly due to lighting, screens, manufacturing batches and print processes.
Photos / portfolio
A Tru Event may photograph completed decor for portfolio and marketing use unless the client opts out in writing.
Force majeure / venue issues
Cancellations or disruptions caused by venue closure, severe weather, emergencies or circumstances outside either party's control are handled according to the signed contract.
Your information
Privacy
Details you submit through the inquiry form — your name, contact details and event information — are used solely to review availability, prepare a proposal and deliver your event. We do not sell or share them for advertising.
Photos of completed decor may be used for portfolio and marketing purposes unless you opt out in writing, as noted in the policies above.
To ask what we hold or request removal, email atruevent20@gmail.com.